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Old 07-06-2014, 04:35 PM
webchallenge webchallenge is offline
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Exclamation HELP - FORBIDDEN you are not allowed to enter document after admin-login

Hi everyone,
i realy hope anyone can help me ... i am running version 4.8.4 and everything was fine, the shop was running for months ... than, without any big change, i tried to login today and a big problem appeared. First after login as admin everything looks fine. But as more i click into details, no matter where, i get the message "FORBIDDEN - You dont have permission to access this document!" ... wow, if i reload the admin-page i get this message only. I have to clear cache and restart browser, login again, but the problem is still there. I click on a product, and insteat of editing the details the error disappears. one more click and even the menu on the left side disappears, reload after that and everything disappears and i got the errormessage only. why?

so please ... can anyone help me with feedback? thank you so much ... i dont know what to do now ...
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Old 07-06-2014, 04:44 PM
webchallenge webchallenge is offline
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Default AW: HELP - FORBIDDEN you are not allowed to enter document after admin-login

after writing this post it worked out for view minutes before the problem appeared again. what can be the problem? anyone knows or ever had this problem too?
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Old 07-06-2014, 04:48 PM
webchallenge webchallenge is offline
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Default AW: HELP - FORBIDDEN you are not allowed to enter document after admin-login

System-information is all green, ok.

but when i am running the diagnosis it gives me a warning on top:


Warning: disk_total_space(): open_basedir restriction in effect. File(/) is not within the allowed path(s): (/.../domain/:/tmp/) in /.../domain/httpdocs/eshop/application/models/oxdiagnostics.php on line 495

Warning: disk_free_space(): open_basedir restriction in effect. File(/) is not within the allowed path(s): (/.../domain/:/tmp/) in /.../domain/httpdocs/eshop/application/models/oxdiagnostics.php on line 505

can this cause the problem? i am web-developer, but this lines dont tell me anything what it means and what it is about ... hmmm
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Old 07-07-2014, 04:37 PM
webchallenge webchallenge is offline
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Default AW: HELP - FORBIDDEN you are not allowed to enter document after admin-login

It seems to be a chache problem, but how to fix it ???
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#Top   #5  
Old 07-08-2014, 07:37 PM
Marco Steinhaeuser's Avatar
Marco Steinhaeuser Marco Steinhaeuser is offline
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Default Re: HELP - FORBIDDEN you are not allowed to enter document after admin-login

Your hosting provider changed something on the server. Please see what was changed with the PHP variable open_basedir.

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#Top   #6  
Old 07-09-2014, 08:10 PM
webchallenge webchallenge is offline
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Default AW: HELP - FORBIDDEN you are not allowed to enter document after admin-login

thank you, i am waiting for answer from my provider, lets see what he says ... thank you so far. i will post the answer asap i get it.
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