# Problem with product prices! **URL:** \ **Category:** English forums\ **Tags:** basics\ **Created:** [September 12, 2017, 10:50am UTC](https://forum.oxid-esales.com/t/problem-with-product-prices/77417 "2017-09-12T10:50:55Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![ab11](https://forum.oxid-esales.com/letter_avatar_proxy/v4/letter/a/91b2a8/32.png) [@ab11](https://forum.oxid-esales.com/u/ab11)\ **Post date:** [September 12, 2017, 10:50am UTC](https://forum.oxid-esales.com/t/problem-with-product-prices/77417/1 "2017-09-12T10:50:55Z")
Hi, I have CE 4.10.4, and product prices keep changing depending on whether a user is logged in or logged out. Logged out, the price of that product is 189, after a login that price drops to 175. The price should be the SAME either way. Note: this goes for all products. ---
**Author:** ![vanilla\_thunder](https://forum.oxid-esales.com/user_avatar/forum.oxid-esales.com/vanilla_thunder/32/72_2.png) [@vanilla\_thunder](https://forum.oxid-esales.com/u/vanilla_thunder)\ **Post date:** [September 12, 2017, 11:11am UTC](https://forum.oxid-esales.com/t/problem-with-product-prices/77417/2 "2017-09-12T11:11:31Z")
check your discounts ---
**Author:** ![ab11](https://forum.oxid-esales.com/letter_avatar_proxy/v4/letter/a/91b2a8/32.png) [@ab11](https://forum.oxid-esales.com/u/ab11)\ **Post date:** [September 12, 2017, 11:26am UTC](https://forum.oxid-esales.com/t/problem-with-product-prices/77417/3 "2017-09-12T11:26:59Z")
There are 3 default Discounts in Shop Settings-\>Discounts…but neither of them is Active, and none of them have anything assigned to them. Edit: Also, in the Shopping Cart…VAT column says 0% Edit #2: I enabled “Calculate specific VAT for countries only in Shopping Cart and Checkout” and that fixed the price change in Login or Logout, but in Shopping cart is still lower. and as i mentioned above VAT is 0. ---
**Author:** ![marco.steinhaeuser](https://forum.oxid-esales.com/user_avatar/forum.oxid-esales.com/marco.steinhaeuser/32/1832_2.png) [@marco.steinhaeuser](https://forum.oxid-esales.com/u/marco.steinhaeuser)\ **Post date:** [September 12, 2017, 8:13pm UTC](https://forum.oxid-esales.com/t/problem-with-product-prices/77417/4 "2017-09-12T20:13:47Z")
Hi, I reckon this is dependent on your settings for countries etc. Let’s say, your shop is in Albania, you most likely want to have 23% as default VAT, right? Go to Admin -\> Core settings -\> Settings -\> Global, change the value for “Domestic Customers” to the value “Albania”. Second, adjust Settings -\> VAT -\> Default VAT for all Products to “23”. Third, go to countries now. Albania should be activated and you shouldn’t be able to change any VAT settings here. With other words, all your Albanian customers should see the price including 23% now, except you added another value at the product item or category management (e.g. to 13%). Oh - and BTW: deactivate the option you mentioned before 😉 Cheers ---
**Author:** ![ab11](https://forum.oxid-esales.com/letter_avatar_proxy/v4/letter/a/91b2a8/32.png) [@ab11](https://forum.oxid-esales.com/u/ab11)\ **Post date:** [September 13, 2017, 10:59am UTC](https://forum.oxid-esales.com/t/problem-with-product-prices/77417/5 "2017-09-13T10:59:47Z")
The shop is mainly meant for Liechtenstein and Switzerland since only those 2 countries need to be Active, and as for the VAT value, we had an older oxid version before, but we changed the hosting service and the newer oxid version, so the VAT value was set to 8, and every setting was basically set as it was in the old one. Does that mean that the price will only change depending on the location of the user ? ---
**Author:** ![marco.steinhaeuser](https://forum.oxid-esales.com/user_avatar/forum.oxid-esales.com/marco.steinhaeuser/32/1832_2.png) [@marco.steinhaeuser](https://forum.oxid-esales.com/u/marco.steinhaeuser)\ **Post date:** [September 14, 2017, 10:18am UTC](https://forum.oxid-esales.com/t/problem-with-product-prices/77417/6 "2017-09-14T10:18:01Z")
Well, that doesn’t make it easier, to be honest. Where is the shop officially based? And yes, the VAT might be different for the location of the purchaser. Regards ---
**Author:** ![ab11](https://forum.oxid-esales.com/letter_avatar_proxy/v4/letter/a/91b2a8/32.png) [@ab11](https://forum.oxid-esales.com/u/ab11)\ **Post date:** [September 15, 2017, 10:02am UTC](https://forum.oxid-esales.com/t/problem-with-product-prices/77417/7 "2017-09-15T10:02:42Z")
It’s based in Switzerland ---
**Author:** ![marco.steinhaeuser](https://forum.oxid-esales.com/user_avatar/forum.oxid-esales.com/marco.steinhaeuser/32/1832_2.png) [@marco.steinhaeuser](https://forum.oxid-esales.com/u/marco.steinhaeuser)\ **Post date:** [September 15, 2017, 10:20am UTC](https://forum.oxid-esales.com/t/problem-with-product-prices/77417/8 "2017-09-15T10:20:50Z")
IMO all of your Swiss customers shall see the prices incl. tax, all other destinations shall have no tax included. Of course, you determine the location of the customer once they are logged in. ---
**Author:** ![ab11](https://forum.oxid-esales.com/letter_avatar_proxy/v4/letter/a/91b2a8/32.png) [@ab11](https://forum.oxid-esales.com/u/ab11)\ **Post date:** [September 15, 2017, 2:30pm UTC](https://forum.oxid-esales.com/t/problem-with-product-prices/77417/9 "2017-09-15T14:30:39Z")
Thank you very much. Admin -\> Core settings -\> Settings -\> Global, solved everything by simply selecting the two locations there (which i didnt realize before). Now pricing is as should be. ---
**Author:** ![marco.steinhaeuser](https://forum.oxid-esales.com/user_avatar/forum.oxid-esales.com/marco.steinhaeuser/32/1832_2.png) [@marco.steinhaeuser](https://forum.oxid-esales.com/u/marco.steinhaeuser)\ **Post date:** [September 15, 2017, 3:16pm UTC](https://forum.oxid-esales.com/t/problem-with-product-prices/77417/10 "2017-09-15T15:16:55Z")
You’re welcome, thanks for the feedback. Have a nice weekend! ---
**Author:** ![system](https://forum.oxid-esales.com/user_avatar/forum.oxid-esales.com/system/32/4245_2.png) [@system](https://forum.oxid-esales.com/u/system)\ **Post date:** [July 13, 2026, 7:41pm UTC](https://forum.oxid-esales.com/t/problem-with-product-prices/77417/11 "2026-07-13T19:41:22Z")