# Product Export Fail

**URL:** <https://forum.oxid-esales.com/t/product-export-fail/51503>\
**Category:** English forums\
**Tags:** basics\
**Created:** [July 28, 2011, 9:42pm UTC](https://forum.oxid-esales.com/t/product-export-fail/51503 "2011-07-28T21:42:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ocampbell](https://forum.oxid-esales.com/letter_avatar_proxy/v4/letter/o/bc79bd/32.png) [@ocampbell](https://forum.oxid-esales.com/u/ocampbell)\
**Post date:** [July 28, 2011, 9:42pm UTC](https://forum.oxid-esales.com/t/product-export-fail/51503/1 "2011-07-28T21:42:26Z")

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I’ve just taken over the administration of an existing, working OXID eshop. I’m having trouble exporting all products files. Every time I try to run an export on any category, I get this error: Not able to write to export file (/var/www/my\_site\_name//export/genexport.txt)  
I’m guessing this is some sort of permissions issue, but was hoping there might be something else I’m missing. Thanks in advance for the help.

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**Author:** ![Hebsacker](https://forum.oxid-esales.com/user_avatar/forum.oxid-esales.com/hebsacker/32/45_2.png) [@Hebsacker](https://forum.oxid-esales.com/u/Hebsacker)\
**Post date:** [July 28, 2011, 9:45pm UTC](https://forum.oxid-esales.com/t/product-export-fail/51503/2 "2011-07-28T21:45:13Z")

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set the folder permissions (chmod) for /export (to be found at shop rootlevel via ftp) to 777

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**Author:** ![ocampbell](https://forum.oxid-esales.com/letter_avatar_proxy/v4/letter/o/bc79bd/32.png) [@ocampbell](https://forum.oxid-esales.com/u/ocampbell)\
**Post date:** [July 28, 2011, 10:24pm UTC](https://forum.oxid-esales.com/t/product-export-fail/51503/3 "2011-07-28T22:24:53Z")

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Thank you so much for the quick reply. I’ve confirmed that the permissions on this folder are read/write/execute across the board. Any other suggestions?

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**Author:** ![ocampbell](https://forum.oxid-esales.com/letter_avatar_proxy/v4/letter/o/bc79bd/32.png) [@ocampbell](https://forum.oxid-esales.com/u/ocampbell)\
**Post date:** [July 28, 2011, 10:28pm UTC](https://forum.oxid-esales.com/t/product-export-fail/51503/4 "2011-07-28T22:28:44Z")

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Solved. I renamed the old report genreportOLD.txt in the folder, re-ran the export and it worked. Thank you so much again for your quick response and help in this matter. I really appreciate it.

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**Author:** ![system](https://forum.oxid-esales.com/user_avatar/forum.oxid-esales.com/system/32/4245_2.png) [@system](https://forum.oxid-esales.com/u/system)\
**Post date:** [July 13, 2026, 7:38pm UTC](https://forum.oxid-esales.com/t/product-export-fail/51503/5 "2026-07-13T19:38:42Z")

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