I have a problem: thumbnails are not generated for new products. The thumbnail is not displayed in the “Generated” file, although the product photo is present in the “Master” file. I updated the platform to 7.2.0. Thanks
Is it perhaps a folder permission issue? Please check your folder rights according to the documentation. Also check the source/log/oxideshop.log for PHP based errors.
Thank you - the folders have the right permissions. The problem seems to be a bit more complicated and I suspect a bug in a script - I disabled thumbnail generation from master photos and then reactivated it. At this point, even with it enabled, no thumbnails are displayed - both product thumbnails and category thumbnails. Although the previously generated thumbnails exist, they are no longer displayed. I notice that OXID is trying to generate the new thumbnails in a non-existent directory 500_500_75, while the previous thumbnails are generated in 500_500_70.