Vers 4 - Checkout "ERROR HTTP 500"

English forums
1

My customers have started to report an error when they have made their selection and are wishing to advance through the payment process. They supplied additional information if this helps:

The online checkout is not working properly. “ERROR HTTP 500”. It happened twice that’s why we got orders #2781 & # 2782.

After it happens for the 1st payment, I logged back in and the shopping carts still have 3x waiting for payment.

Therefore, did the second time and got the same error.

Reading a little into it, it maybe a problem associated with my PayPal module, but I have no way to know.

2

Hi Don :slight_smile:

you can activate the PayPal Module Logging in the module settings for more informations. Maybe one reason your webhosting upgrading of a virtual environment.

Best,
Tim

3

Hallo Tim,

Yes I have had a look there but perhaps I misunderstood what you suggested I do? After I clicked on the logs, I got the following text on a new page:

imva.biz: “Entwicklungshelfer”

EXCEPTION_LOG.txt

Further suggestions?

Regards
Don

4

With “imva.biz: Entwicklungshelfer” a module seems to be meant. I found that imva.biz-Bestellsystem

Remote diagnosis is difficult. I suspect that dependencies between modules and customizations could trigger the PayPal problem.